Welcome to Our Help Site

Account

3 articles in this Topic

• How do I edit my account information?
• I can't log in to my account, the system says I don't exist, or I need to change my password.
• I forgot my password - what do I do?

Club Zocalo Rewards

4 articles in this Topic

• How Do I Join Club Zocalo Rewards Program?
• How Can I Earn Points?
• Does It Cost Anything To Begin Earning Points?
• What Can I Redeem My Points For?

Easy Returns

1 article in this Topic

• How do I return an item?

Orders

14 articles in this Topic

• I placed an order, but haven't seen any movement from Zocalo Foods. What's going on?
• I never got an order confirmation email
• How can I track my package?
• My order was confirmed, but I just got an email that states that I received a refund. What does that mean?
• Where do I enter my discount code?
• I have 2 discount codes or offers, can I redeem both?
• How do I place an order?

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Products

5 articles in this Topic

• How do I find a product at ZocaloFoods.com?
• What if I can't find a product I want on your site?
• What is your product guarantee?
• What products do you sell?
• You only have a certain available inventory, I want more quantities.

Shipping & Delivery

9 articles in this Topic

• Do you ship internationally?
• Do you ship to a P.O. Box?
• Do you ship to Canada?
• How can I track my package?
• How much does shipping cost?
• I never got a shipping confirmation/ tracking email
• When can I expect my order to arrive?

See all articles in Shipping & Delivery →