• I placed an order, but haven't seen any movement from Zocalo Foods. What's going on?

    Depending on the shipping method selected, most orders leave our Distribution Center within 48 business hours after the order is placed (excluding Saturdays, Sundays, and holidays). Please refer to our full shipping policy for current processing times and available shipping methods. Note: In-tra...
  • I never got an order confirmation email

    Let us know as soon as possible. No email could mean that we might have the wrong email on file. Either way, the faster you let us know, the faster we can resolve it and find out where your order is in transit!
  • How can I track my package?

    There are three (3) ways to check the tracking information available for your package: 1. Click here to track your package via the Zocalo Foods Website (you must enter your Order Number and Email Address). 2. In your Shipping Confirmation email, you'll receive a link to your tracking informatio...
  • My order was confirmed, but I just got an email that states that I received a refund. What does that mean?

    One or more of your items may have sold out since your order was processed. But don’t worry! The rest of your order will be on its way and you have been refunded for the cost of the out of stock item(s) minus any applicable discount codes used on the order. Note: Refunds can take up to 2-5 busi...
  • Where do I enter my discount code?

    At checkout, after you enter your information and shipping information you will then be prompted to the payment page, where you will be able to enter your discount code in the 'Gift card or discount code' box. Discount on Desktop Version Discount on Mobile Version
  • I have 2 discount codes or offers, can I redeem both?

    Unfortunately, only one offer or code can be redeemed per purchase.
  • How do I place an order?

    Placing an order with ZocaloFoods.com is easy. First, you can find your products by either searching for them using our internal search button or browsing through you preferred country, region or category. Then, once your are on the product page, select your desired quantity and add it to your ca...
  • How do I see my order history?

    You can view your order history by logging in to your account and visiting the My Orders page in the account section of the site.
  • What forms of payment do you accept?

    We accept all major credit cards including Visa, MasterCard, American Express, JCB, Discover and Diners Club debit and credit cards. We also accept PayPal, AmazonPay, GooglePay and Apple Pay. If, for any reason we cannot process your payment, we will notify you by email within 24 hours.
  • Is it safe to use my credit card online?

    Yes! If you provide us with your credit card information, the information is encrypted using secure socket layer (SSL) encryption that uses industry standard 128 encryption technology (same used by the big banks), that ensure that your personal information and credit card information cannot be in...
  • When will my card be charged?

    When you place an order, Zocalo Foods authorizes payment for the amount of your order total at checkout. Your card will be charged when your order is shipped.
  • How do I cancel an order?

    You can cancel your order by sending us an e-mail at customerservice@zocalofoods.com as soon as possible. Zocalofoods.com will not be able to cancel an order once it has been shipped. However, once you receive your unwanted items you may initiate a return through our return process.
  • What if I received damaged or missing items?

    Damaged or missing items is horrible! If something arrived less-than-perfect* or didn’t arrive at all, start a conversation with our Customer Service team! We can issue a replacement if necessary and look into any possible shipping delays. Note: When an item is damaged, please attach a photo if...
  • What if I've received an incorrect item?

    Let us know! We will send out the correct item and work out the return details for you.